Unable to connect to Autodesk

Masalah:

Ketika login ke software Autodesk dan/atau mencoba untuk terhubung ke Autodesk Cloud, muncul pesan Error seperti gambar berikut:

Penyebab:

1. Autodesk Identity Manager masih versi lama
2. Terblokir proxy/firewall

Solusi:

Instal ulang versi terbaru dari Autodesk Identity Manager:

1. Ke Control Panel dan buka Program and Features.
2. Cari Autodesk Identity Manager dan uninstall.
3. Reboot/restart perangkat.
4. Download dan install versi terbaru melalui Autodesk Account, Autodesk Access, atau melalui tautan Autodesk Identity Manager.

Jika terblokir proxy/firewall tim IT:

Silahkan koordinasikan dengan Tim IT Anda. Klik untuk melihat daftar whitelist URL Autodesk:

• https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/What-URLs-protocols-should-be-accessible-for-Desktop-Subscription-to-work-html.html.

Sumber: Autodesk Knowledge Network

• https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Unable-to-connect-to-Autodesk-during-launch-of-AutoCAD.html